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STRENGTH & SERVICE SERIES Technology Innovations Looking Forward . . . Workforce Efficiencies and Client Experience

  • June 21, 2022

2:00 p.m. ET

How are Lutheran Services in America members using technology to reduce their operational complexities? And can it improve the client experience? Join us to hear from colleagues across the network describe how paperless integrated care management seamlessly connects siloed healthcare providers and vendors to remove common roadblocks that limit high-quality patient care. Benefits include improved services, reduced staffing needs and increased staff and client satisfaction. Members will share their real-world strategies and experiences, including:
  • How organizations are reducing paperwork, empowering staff to focus more on client care
  • Opportunities for internal referrals and better communication among members of the care team, including external partners
  • Open new pathways for contracts with Managed Care Organizations
  • Increase client satisfaction through greater engagement and transparency
Don’t miss your opportunity to ask questions and get answers!  


  • Sheletta Brundidge, Activist, Podcaster and Media Personality (facilitator)
  • Matthew Kern, Chief Operating Officer at Cassia
  • Brenda Liker, Regional Director of AL and SNF Clinical Support at Cassia
  • Jason Nelson, Campus Administrator at Lake Ridge Senior Health & Living (Cassia)
  • Kate Hutchinson, Deputy Director at Lutheran Social Services of Northern California
  • Amanda Schroeder, Vice President of Home & Community-based Services at Genacross